Customer Service Representative - Co-Op Student Internship - Co-Op May1, 2022 – December 31, 2022
Mississauga ON
Full Time


Location:

Mississauga ON

Customer Service Representative – Mississauga, ON

Co-Op May1, 2022 – Decemberst 31, 2022

Your role:

As the Customer Service Representative (CSR) you will be the key liaison between Ardent Mills’ external customers and internal stakeholders, building trust and serving those inside and outside of the organization. The CSR is responsible for managing and maintaining strong customer relationships as the primary point of contact for an assigned customer base, and acting as the voice of the customer back to the business.

Your responsibilities:

  • Order Management/ Fulfillment: The CSR is responsible for accurate order entry, contract application, and price confirmation management.
  • Customer Relationship Management: The CSR will act as a liaison between the customer and all internal Ardent Mills functions. The CSR will create and foster positive customer relationships through daily/weekly interaction and timely and professional service. In addition, this person will acquire/maintain customer insight/information and provide it to the business.
  • Incident Management: The CSR will work to resolve customer incidents, collaborating with all parties to make decisions that are best for all involved. The CSR will also track customer relationships using the Incident Management Process and communicate relevant information throughout the organization.
  • Demand Management: The CSR is accountable to track and communicate changes in short term customer demand and escalate as appropriate to the business to ensure we are proactively able to meet our customer’s needs.

Essential skills and experience:

  • Preferred: Customer service experience including order entry and customer relationship management
  • Preferred:  Microsoft GP or other ERP software working knowledge
  • The ability to deliver into details and problem solve effectively
  • The ability to balance competing priorities with the skills to successfully multi-task in fast paced environment
  • The ability to deliver accurate results in an efficient manner
  • Proficient in Microsoft Office skills to include; Outlook, Excel, & Word
  • Excellent verbal and written communication skills
  • Has a strong sense of business acumen in written and verbal communication
  • Is accurate and maintains a high level of attention to detail
  • Proficient in English/French (not a requirement)
  • Willing to complete additional tasks/projects as assigned
  • Can work in a fast-paced environment

Physical requirements and working conditions (with or without reasonable accommodation):

  • Must be able to lift up to 50 pounds
  • Comfortable with working at heights

Ardent Mills is an equal opportunity employer. 

Location:

Mississauga Office ON

Address:

6860 Century Avenue, Mississauga ON, L5N 2W5

Additional Locations (if applicable):

Employment Type:

Full time

Additional Information:





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